What a report is, and what it is not

The service

Valzeo Visibility asks public AI assistants the questions customers in your category ask, records the answers, reads the pages those answers cite, and reports what it found. It is a measurement service. It does not modify your website, place anything on it, or act on your behalf anywhere.

What the figures mean

Every figure describes the answers we received, on the dates stated in the report, from the assistant tiers stated in the report. AI assistants change without notice and disagree with themselves between identical runs — which is why we measure that churn and report anything smaller than it as flat.

A report is therefore a measurement of a period, not a guarantee of a current or future state. We do not promise that a figure will hold, that it will improve, or that any change in it will produce traffic, enquiries or revenue. No honest method connects AI visibility to revenue today, and we do not claim one.

Recommendations

Where a report suggests work — pages to seek inclusion on, questions worth consolidating — that is our professional opinion from the evidence in front of us. Acting on it is your decision, and the outcome depends on choices made by third parties and by the assistants themselves, over which nobody has control. We are not responsible for business decisions taken on the basis of a report.

Who owns what

• Your report is yours. Use it internally, share it with your board, quote it to your agency. We will not publish it or show it to anyone else.
• If you quote it publicly, attribute it to Valzeo and include the run date, so a figure is never presented as more current than it is.
• The method, the question sets and the software stay ours, as do aggregate, anonymised category statistics such as a noise floor, which name no company.
• Your trade marks stay yours. Unless you tell us otherwise we will not use your name as a reference or a case study.

Fair use of the report

Do not present a report as independently audited, as a certification, or as endorsed by any AI provider. It is our measurement, not theirs, and we are not affiliated with, endorsed by, or acting for OpenAI, Google, or any other assistant provider. Their names appear in a report only to say which assistant was asked.

Cold outreach

We sometimes prepare a first report for a company that has not asked for one, and send it whether or not that company becomes a customer. There is no obligation attached, no invoice follows, and one reply asking us to stop ends the contact permanently. See the privacy page for what we hold in that case.

Payment and cancellation

Paid engagements are agreed in writing before any work starts, with the scope, the cycle frequency and the price stated. There is no auto-renewing contract you have to escape: a subscription can be stopped before the next cycle by email, and no cycle is charged for after you have stopped it.

Liability

The service is supplied with reasonable care and skill. Where the law permits us to limit liability, our total liability for any claim is capped at the fees you paid us in the twelve months before it arose, and we are not liable for lost profits or other indirect losses. Nothing here limits liability that cannot lawfully be limited, including for fraud.

Changes and contact

These terms may change; the date at the top changes with them, and a change never applies retroactively to work already delivered. Questions go to hello@valzeo.com. These terms are governed by the laws of India, and the courts of India have jurisdiction.